Do you ever wish that you had a good record of the times when you talked to a company? Maybe you needed to make notes about a support call to your PC manufacturer or a call to your insurance company. Regardless of whom you’re calling, Outlook’s Journal can help you keep good records and even dial the number in some cases.

If you encounter email requests where the answers could share common elements, then you’re a great candidate for Outlook Quick Parts. It’s a feature of Microsoft Office that allows you to build mini templates. You can then insert these blocks into Microsoft Outlook emails, tasks, and calendar events. They are reusable blocks.

Microsoft Outlook has some nice productivity features for email addresses called AutoComplete and AutoResolve. Each offers conveniences, but there are differences between the two. And if you’re not careful, one of these can cause problems.

One way to personalize your email or promote your corporate identity is with email signatures. Often I find people either don’t know how to create or edit these signatures in Outlook. This is unfortunate as the Signature area is a useful feature that can be used for many scenarios.