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Time for Email Triage Print
Wednesday, 22 March 2006
Are you one of these people that have an email overload problem? You're not alone. At some point the email inbox concept lost its effectiveness and became a random collection of stuff and a source of stress. We became deluged with emails and little time to read. We cant solve all your inbox issues, but we have one suggestion to help control email without needing other software or tools. Its a simple email management concept based on purging.

In the past months, Ive listened to a number of people express frustration over the number of emails received. In each case Ive asked people if they read all their emails and the answer is no. People reply that they don't have the time to read all the emails.

If I dig deeper and ask people if all the emails are needed, the answers vary. Some people say no and others indicate they need to read the email first. These people are so locked on the size of the Inbox or unread email count that they miss patterns.

The pattern Ive seen is email subscriptions. We all have email subscriptions that no longer provide the intended value. Instead of offering useful information, these emails clog the Inbox. Unlike magazines, email subscriptions are easier to acquire and keep. I'm guessing you could give me an accurate count of how many print publications you get, but would be way off on the email side. At least with print publications, we get an annual bill that prompts the value question.

In contrast, you can pick up email subscriptions without trying. At the time you subscribed, you may not have known much about the content. You needed to see several issues before making a judgment. Since there is no urgency in unsubscribing, we defer that decision. We also figure there isn't a cost involved since we can store gigs of email. Sorry, but I think some email triage is in order.

I suggest you make a conscious effort and decide which email subscriptions are of value and which you should cancel. This isn't a process you have to do in one fell swoop. You can knock out a bunch of these during commercial breaks.

Suggested steps to triage newsletter subscriptions,

1. Create an email folder called Possible Value or some label which makes sense to you.

2. Sort your Inbox by the From: or Sender: columns. If your email program doesn't allow sort, you'll have to use their search or filter tool.

3. Drag or move the email subscription items out of your Inbox and into this new folder.

4. Review examples of each subscription and determine which ones to keep.

5. Unsubscribe from any newsletter that offers little value. Most legitimate newsletters have an unsubscribe option at the bottom of the email.

6. Determine the attention level for the surviving newsletters. Do you need to see these items in your Inbox?

The hardest step for people in this process is unsubscribing. People are fearful that they'll miss something important. True, but that is always a risk given the amount of information created these days. At some point, you need to act on information rather than accumulating more.

If you cant let go, I suggest finding a means to assign the reading to someone else. Be creative and forward the emails to your kids and pay them to give you an executive briefing. Delegate some to an employee and ask for feedback on which subscriptions should be kept.

Every 6 months or so, I go through this exercise. Each time, I get more selective in which newsletters I keep. Still, I'm surprised how many new ones I amass. In my case, I don't like having newsletters appear in my Inbox unless they are critical. This approach minimizes my inbox so I can find and act on items more quickly.

Most of my email newsletters go to a separate Reading folder based on email rules. I also subscribe to many sites and newsletters using RSS. By removing these items from my Inbox, I can more easily focus on the email items that truly need my attention.

Last Updated ( Saturday, 19 August 2006 )